Shipping Policy

International Shipping (USA & United Kingdom )

All international orders are fulfilled directly from our overseas fulfilment centre in China to provide competitive shipping rates and efficient delivery times.

Duties & Taxes Included

All orders to the USA, United Kingdom and Canada are shipped using DDP (Delivered Duty Paid) services.

This means all applicable import duties, customs clearance fees and taxes are included in your shipping cost. There will be no surprise customs charges upon delivery.

For all other international destinations, any local customs duties, taxes, GST, VAT or import charges remain the responsibility of the buyer. This varies between different countries and we will do our best to provide DDP services. If you would like to know more, please email us at info@kiddokarnage.com.au to enquire if there are any duties/tax for your specific countries.

Shipping Rates

Shipping costs are calculated at checkout based on your destination and the products ordered. With every purchase above $450 USD, free shipping is included. 

Shipping for panels only is $39.90 USD.

Due to the size and weight of our products, shipping rates may vary between countries and regions.

Estimated Delivery Times

Shipping within China

As our shipping origin is in China, all orders within China will only take 1-3 business days.

Free shipping with orders above $200 USD and $19.90 shipping for all panels.

Order Processing

Orders are typically processed within 1-3 business days after payment has been received.

During peak periods, sales events, product launches or public holidays, processing times may be slightly longer.

Tracking information will be provided once your order has been dispatched.

Physical Address Required

We are unable to deliver to PO Boxes, Parcel Lockers or mail forwarding services.

A valid residential or business street address must be provided at checkout.

If a PO Box or non-deliverable address is supplied, we may contact you to obtain an alternative address before dispatch. Any delays resulting from incorrect or incomplete address information are the responsibility of the customer.

Incorrect Addresses

Please ensure all shipping information is entered correctly at checkout.

Kiddo Karnage is not responsible for delays, additional shipping charges, lost parcels or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required for redelivery.

Remote & Regional Areas

Certain remote or regional locations may incur additional shipping charges due to increased courier fees.

If this applies to your order, we will contact you prior to dispatch to discuss the available options.

You may choose to:

• Proceed with the order by covering the additional shipping cost;
• Provide an alternative delivery address; or
• Cancel your order for a full refund prior to dispatch.

Delivery & Safe Drop

Deliveries are made by local courier services Monday to Friday.

If authority to leave is selected, parcels may be left in a safe location at the delivery address.

Please ensure there is a secure location available for your parcel.

Kiddo Karnage is not responsible for parcels that are lost, stolen or damaged after successful delivery has been confirmed by the courier.

Missed Deliveries & Re-delivery Fees

If no one is available to receive the parcel and there is no safe place for delivery, the courier may leave a collection notice or arrange a re-delivery.

Please note that courier companies cannot guarantee re-delivery on a specific date.

If a parcel is returned to us due to failed delivery attempts, refusal of delivery, or failure to collect the parcel within the courier’s specified timeframe, any additional shipping costs incurred for re-delivery will be the responsibility of the customer.

Damaged or Missing Items

Please inspect your order upon arrival and contact us within 7 days of delivery if any items are damaged, defective or missing.

To assist with your claim, please provide:

• Your order number;
• Photos of the packaging; and
• Photos of the damaged item(s).

We will work with you to resolve the issue as quickly as possible.

Bulk Orders

If you are interested in purchasing multiple tables or wholesale quantities, please contact us at info@kiddokarnage.com for a customised shipping quote.

Contact Us

If you have any questions regarding international shipping, delivery timeframes or bulk orders, please contact us at:

info@kiddokarnage.com

We appreciate your support and thank you for choosing Kiddo Karnage.