Warranty Policy
Warranty Policy
Karnage Play Table
The Karnage Play Table is covered by a 12-Month Structural Warranty from the date of purchase.
This warranty covers structural defects resulting from faulty materials or workmanship under normal residential use.
If a manufacturing defect is identified during the warranty period, Kiddo Karnage will, at its discretion:
- Repair the product;
- Replace the product or affected component; or
- Provide a refund where appropriate.
Proof of purchase must be provided when making a warranty claim. Please retain your order confirmation or receipt.
Other Karnage Products
All other Kiddo Karnage branded products are covered by a 30-Day Limited Warranty from the date of purchase.
This warranty covers manufacturing faults and defects in materials or workmanship under normal use.
If a valid warranty claim is approved, Kiddo Karnage may repair, replace or refund the product at its discretion.
Warranty Exclusions
This warranty does not cover damage, defects or deterioration resulting from:
- Normal wear and tear;
- Water damage or prolonged exposure to moisture;
- Incorrect assembly or installation;
- Improper storage conditions;
- Discolouration, fading or deterioration caused by excessive exposure to sunlight, heat or weather;
- Misuse, abuse, neglect or accidental damage;
- Failure to follow assembly, care or safety instructions;
- Modification, alteration or tampering of the product;
- Use of the product for purposes other than its intended use.
Commercial Use
The Kiddo Karnage Warranty is intended for products used in normal residential environments.
Products used in commercial, childcare, educational, rental, therapy or other high-use environments are not covered by this voluntary warranty unless otherwise agreed in writing by Kiddo Karnage.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.